Frequently Asked Questions
Free transportation to and from the course is offered by all the courses however conditions apply. Transport is offered for guests staying at hotels and resorts only due to safety concerns and ease of pick up for drivers. All courses require at least 24 hrs notice (some 48hs) in advance as they use 3rd party transport companies who need to schedule in the pickups. Some require a minimum of 2 players for qualify and some only have a smaller specific zone in which they offer transport. For more information contact us or check out each specific golf course page.
Can I book a tee time over the phone?
Yes, we are available at + 1 310 925-5196 or local +52 984-185-6336
How far in advance are tee times available on the PLAY A ROUND IN MEXICO website?
Usually one month in advance however all courses have different policies, feel free to ask us regarding the course.
Can I book a tee time for one player?
Yes, if you have trouble please contact us by email, phone or live chat
Can I book groups of 6, 8, etc?
Yes, for groups more than 8 please contact us by email, phone or live chat
Can I change or cancel a tee time?
Most courses allow cancellation up to 24 hours of scheduled tee times. However, all courses have different rules. If canceled within 24hrs and transport has been booked you will be charged a $30US transport fee
Can I change or cancel a DEAL Time?
Most courses allow cancellation up to 24hrs however all courses have different rules. If canceled after 24hrs and transport has been booked you will be charged a $30US transport fee
What happens if I make an error while booking a DEAL Time on the Play A Round website, and I accidentally book the wrong course or the right course on a wrong day?
We understand that mistakes happen. please contact us by email, phone or live chat, and we will do everything that we can to come up with a solution and get you to the first tee.
What happens if I get rained out?
Weather policies vary by course, but most courses offer a full refund if the course is closed due to weather. If you have checked in at the course, the course is responsible for issuing a raincheck. If you're rained out prior to checking in, please contact us by email, phone or live chat and we'll help issue a refund and find a new date to play.
Why is a tee time sometimes moved or canceled on the Play A Round website after I've purchased it?
Courses reserve the right to move tee times in the event of course closures, overbooking or events. This is not a common occurrence, but it is possible. We will work with you and the course to find an alternative time or to issue a refund.
Is there a service fee to book a tee time?
Yes, we charge a small service fee in order to run this platform. This amount will be shown in your cart before checkout and once purchased the service fee is non-refundable.
How do I get a receipt showing the amount I paid?
We will email a confirmation and receipt following payment. If you did not receive a receipt, please contact us by email, phone or live chat. Receipts for canceled tee times will be emailed within 24 hours of cancellation.
Will I incur any transaction fees related to booking courses in other countries?
Depending on your issuing bank, you may incur fees related to foreign transactions. Please contact your bank for more details.
How do I redeem a coupon/promo code?
Promo codes can be redeemed during the checkout process by filling in the promo code field with your active code. Please remember that promo code values are in USD.
How do I update my email or contact information?
Go to the My Account section on the Play A Round website and select Account Information
How I review a course on plaroundinmexico.com?
You will receive an email within 72 hours of play from our partners with a link to our review system. Make sure to double check your spam filters.
I submitted a review, but I can’t find it on the website. What happened?
Reviews can take up to 72 hours to post. If your review isn’t visible 72-hours after submission, it may have been flagged as inappropriate by our moderation software, and it will receive an additional review within 7 days of posting.
My golf course received an inaccurate review. Is there a way to address the review or have Play A Round take it down?
All golf courses have the option to respond to reviews in our system, but if your course hasn’t activated that feature yet, please contact your Customer Service Manager to discuss the review you’re concerned about and pose any additional questions on ratings and reviews.